Terms and Conditions

Advice is given in good faith and it is always your decision to accept guidance on whether or not to keep particular possessions. Out of Space cannot accept responsibility for the consequences of such decisions.

Handling Goods

When we handle goods belonging to customers we take great care to look after them. Unfortunately, accidents may occur. We shall not be liable for losses or damage, howsoever caused, and rely on you to carry insurance at all times which adequately compensates you for losses or damage howsoever caused by us in our capacity as your agent.

We hold a public liability and professional indemnity insurance of £1 million.

Removal of Items/Green Policy

We aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are, in general, done so at your own discretion and by yourself. Out of Space holds no responsibility for items removed from your property with your consent.

Sales of Goods

Items that have been deemed suitable for sale will be removed from your property and held by Out of Space with your consent and without responsibility to Out of Space. Sales prices will be mutually agreed between Out of Space and the client. If sold via the Internet, suitable and appropriate platforms will be used and items will be offered for sale for a maximum of one week unless otherwise agreed in advance. All unsold items will be donated to charity after one week. All monies received from sales will be held on account for a maximum of 6 months and will be used in lieu of payment of future sessions and services. If no such sessions are required a bank transfer can be requested.

Limits of Work

We will do all we can to help you achieve the state of organisation and tidiness you desire. However we will not attempt any seriously heavy moving (e.g. a refrigerator). A risk assessment will be carried out prior to the start of the session and if deemed unsafe, we will withdraw our services immediately.

Access

If you engage us to work at a particular location and access is restricted, we reserve the right to charge for the lost time and expenses.

Deposit

To secure our services a deposit of 50% (single session) or 25% (package) of the cost is required at the time of booking. The deposit must be paid within 14 days of the date of the booking confirmation and no later than 3 days before the start of the assignment. The deposit will be forfeited if less than 48 hours’ notice of cancellation is given before the agreed start time.

If we need to cancel our agreement for any reason, we will let you know as soon as possible and we will endeavour to re-schedule the assignment to a date convenient to both parties. If this is not possible or if it is unacceptable to you, we will refund your deposit in full.

Cancellation

Both you and we have the right to cancel booked session due to unforeseen circumstances. If you are able to give me at least two working days notice we can re-schedule our appointment. In the event of cancellation by the customer, less than 48-hours before the agreed start time, we will charge a cancellation fee of 50% of the day rate. Travel charges or further expenses paid in advance for which we cannot obtain refunds are not refundable in any circumstances, and will be invoiced to you at the time of cancellation.

Confidentiality & Privacy

Out of Space is a professional service. We never divulge client information to third parties, nor any personal or business details that we may see in the course of our work (which, when de-cluttering, is generally unavoidable).

If you are in agreement, we also like to take “before-and-after” photographs, but this will only happen with your explicit permission.

Payment Terms

Charges for our services will be levied per day and parking charges will be added if applicable. The invoice is payable in full on completion of the first session, in cash or bank transfer using the bank details shown on the invoice. You could also pay through PayPal.

Privacy Policy

Out of Space is registered with ICO and is GDPR compliant. Out of Space only holds your personal data as provided by you, the client, for the duration of the project and thereafter unless a request has been received by Out of Space to delete your information. None of the data held will be shared with a third party or used for unsolicited marketing purposes by Out of Space unless prior consent has been obtained. Our full Privacy Policy can be found on our website.

Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after invoice.

  • I am an accredited member of APDO (Association of Professional Declutterers & Organisers in the UK)
  • I am registered with the ICO (Information Commissioner’s Office) under the Data Protection Act
  • I have professional indemnity and liability insurance with Westminster Indemnity Ltd

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